Refund and Returns Policy
We want you to love your purchase from Liaun. That’s why we offer a generous 60-day return and exchange policy for both defective and non-defective items.
Overview – 60-Day Free Returns & Exchanges
- We accept returns and exchanges for any reason (including change of mind, size issues, or preference) within 60 days from the date you receive your order.
- There are no restocking fees or handling charges – returns and exchanges are free of any additional fees from our side.
- However, shipping costs and any applicable customs duties/taxes for returning items to us vary depending on the reason (see details below).
Who Pays What? – Clear Breakdown
| Scenario | Return Shipping Cost to Us | Customs/Duties/Taxes on Return Parcel | Outbound Shipping Cost (New/Replacement Item to You) | Customs/Duties/Taxes on New/Replacement Parcel |
|---|---|---|---|---|
| Defective item or our error (wrong item, wrong size sent by us, quality issue) | Paid by Liaun (we provide prepaid label or reimburse) | Paid by customer (if any) | Paid by Liaun | Paid by Liaun (we ship DDP – all duties/taxes included) |
| Change of mind / size exchange / non-defective preference | Paid by customer | Paid by customer (if any) | Paid by Liaun (free shipping to you) | Paid by Liaun (we ship DDP – all duties/taxes included) |
Important Notes on Duties & Taxes:
- We always ship your original order and any replacement/exchange items DDP (Delivered Duties Paid) – you will never pay import duties, taxes, or customs fees when receiving parcels from us.
- For returns/exchanges sent back to us, any import duties/taxes charged by UK customs (if applicable) are the customer’s responsibility.
Eligibility for Return or Exchange
- Item must be unused, in the same condition as received, with all original tags and packaging.
- Proof of purchase required.
- Exclusions: Final sale/discounted items, underwear, swimwear, and personalised products cannot be returned or exchanged (except if defective).
How to Start a Return or Exchange
- Contact us at [email protected] within 60 days of receiving your order, stating your order number and reason.
- We will reply within 48 hours with return instructions and (if applicable) a prepaid return label.
- Pack the item securely in its original packaging and send it back to the address we provide.
- Once we receive and inspect the item, we will process your refund or exchange.
Refunds
- Refunds are issued to your original payment method within 7 business days of receiving the returned item.
- Original outbound shipping costs are non-refundable (except in cases of our error).
- If return shipping was paid by you, it will not be reimbursed (except in cases of our error).
Exchanges
- We happily exchange for the same item in a different size/colour or a different item of equal or lesser value.
- If the new item is more expensive, you pay the difference. If less, we refund the difference.
- Replacement items are shipped free of charge with all duties/taxes paid by us.
Need Help?
If you have any questions, please email us at [email protected] – we’re here to make the process as smooth as possible.
Last updated: November 2025